Last Updated: April 10th, 2023.
1.0.0 – Introduction
1.1.0 Commitment to Privacy
2.0.0 – Scope of the Policy
3.0.0 – Types of Information Collected
We collect various types of information from our customers and visitors to provide and improve our Services. This section outlines the different categories of information we may collect:
3.1.0 Account Information
When you sign up for our Services or create an account, we collect personal information, such as your name, address, email address, phone number, and other information necessary to provide our Services.
3.2.0 Contact Information
If you contact us for customer support or other inquiries, we may collect your name, email address, phone number, and any other information you voluntarily provide.
3.3.0 Financial and Credit Information
To process payments for our Services, we may collect financial and credit information, such as your billing address, credit card number, and expiration date. We use third-party payment processors and do not store your full credit card information.
3.4.0 Service-Related Network and Device Information
When you use our Services, we may collect information about your device and network, such as your IP address, device type, operating system, browser type, and other technical data.
3.5.0 Customer Proprietary Network Information (CPNI)
CPNI refers to the data we collect in providing telecommunications services to you, such as call detail records, service usage, and billing information. We treat this information with the highest level of protection and in accordance with applicable laws and regulations.
View the Digital Aid CPNI Policy here.
3.6.0 Location Information
We may collect information about your physical location when you use our Services (if and when provided). This information may be used to provide you with location-based services, such as emergency assistance, or to improve our Services.
3.7.0 Internet Browsing & Application Information
As you use our Services, we may collect information about your internet browsing and application usage, including websites visited, apps used, and other related information.
4.0.0 – Methods of Information Collection
We collect information from various sources, including information provided by you, information collected when you use our Services, and information provided by third parties. This section outlines the different methods we use to collect information.
4.1 Information Provided by the User
We collect personal information that you voluntarily provide when you sign up for our Services, create an account, or contact us for customer support or other inquiries.
4.2 Information Collected When Using Digital Aid Products & Services
We may automatically collect information about your usage, device, and network when you use our Services. This information helps us understand how our Services are used and how we can improve them.
4.3 Information Provided by Third Parties
We may obtain information about you from third parties, such as credit bureaus, marketing partners, or other sources, to help us provide and improve our Services.
5.0 Information Usage
We use the information we collect for various purposes, including providing, billing, and maintaining our Services, customer support, network management, marketing, promotion, legal compliance, and fraud prevention. This section outlines how we use your information.
5.1 Providing, Billing, and Maintaining Services
We use your information to provide, bill, and maintain our Services, as well as to personalize your experience and ensure the proper functioning of our network.
5.2 Customer Support and Network Management
We use your information to provide customer support, manage our network, and troubleshoot issues that may arise.
5.3 Marketing and Promotion
We may use your information to send you marketing communications, promotions, and offers for our Services or those of our affiliates and partners, unless you opt-out of receiving such communications.
5.3.1 Email Communication and Marketing
By accepting the General Terms & Conditions, you expressly consent to receive news, updates, promotional offers, and other marketing communications from Digital Aid via email. You acknowledge and understand that these emails may be sent to the email address provided during the registration process or any updated email address you subsequently provide. You may opt-out of receiving marketing emails at any time by following the unsubscribe instructions included in each email, or by contacting us directly. Please note that even if you opt-out of marketing emails, you may still receive important transactional or administrative emails related to your account or our services.
5.4 Legal Compliance and Fraud Prevention
We may use your information to comply with applicable laws, regulations, and legal processes, as well as to detect, prevent, and address fraud, security, or technical issues.
6.0.0 – Collection of Information – Website Privacy and Cookies
We collect information using various technologies, such as cookies, web beacons, and other tracking technologies, to help us provide and improve our Services, as well as to deliver relevant advertising.
6.1.0 Cookies and Other Tracking Technologies
6.1.1 Types of Cookies
We use the following types of cookies on our website(s):
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
6.1.2 Managing Cookies
We use third-party analytics tools, such as Google Analytics, to collect information about the use of our website. These tools collect information about how users interact with our website, including what pages they visit, how much time they spend on the site, and what website referred them to our site. We use this information to improve our website and better understand our visitors’ needs.
6.3.0 Third-Party Content and Links
7.0.0 – Use of Information
8.0.0 – Advertising
We may use your information to deliver relevant advertising, both on our Services and on third-party websites and platforms. We may also work with third-party advertising partners to display targeted ads based on your browsing history and preferences.
9.0.0 – How Digital Aid Shares Information
We may share your information with third parties in certain circumstances, such as to provide our Services, comply with legal obligations, protect our rights and property, or in connection with a merger, acquisition, or sale of our assets. We will always seek to limit the disclosure of your information to the extent necessary to accomplish the purpose for which it is shared.
10.0.0 Protection of Your Information
We implement various security measures, including physical, technical, and administrative safeguards, to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
10.1.0 Commitment to Security
At Digital Aid, we take the security of your information seriously and are committed to protecting your personal information from unauthorized access, disclosure, alteration, or destruction. We implement and maintain a range of appropriate technical and organizational security measures designed to safeguard the information we collect and process.
10.2.0 Security Measures
To protect your information, we use various security measures that may include, but are not limited to:
We employ encryption technologies, such as Secure Sockets Layer (SSL) and Transport Layer Security (TLS), to protect the transmission of sensitive information, such as login credentials and payment information, between your device and our servers.
10.2.2 Access Controls
We restrict access to your personal information to only those employees, contractors, and service providers who need to know the information to perform their job duties or provide services on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
10.2.3 Network Security
We maintain network security measures, including firewalls, intrusion detection systems, and antivirus software, to protect against unauthorized access, hacking attempts, and other malicious activities.
10.2.4 Physical Security
We implement physical security measures at our facilities, such as access controls and surveillance systems, to protect against unauthorized access to our servers and other sensitive equipment.
10.2.5 Security Training and Awareness
We provide ongoing security training and awareness programs for our employees to ensure that they understand and follow best practices for handling personal information and maintaining information security.
10.3.0 Compliance with Laws and Regulation
We strive to comply with all applicable laws and regulations relating to the protection of personal information, including the Federal Trade Commission (FTC) guidelines, the Federal Communications Commission (FCC) rules, and relevant state privacy laws. In the event of a data breach, we will follow all required notification procedures as mandated by these laws and regulations.
10.4.0 Limitation of Liability
While we make every effort to protect your personal information, no security measures can guarantee absolute protection. Therefore, we cannot guarantee the complete security of your information. In the unlikely event that a security breach occurs, Digital Aid will not be held liable for any direct, indirect, incidental, or consequential damages resulting from unauthorized access, disclosure, or misuse of your personal information.
We are committed to protecting the privacy of children. Our Services are not directed to or intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If we become aware that a child under 18 has provided us with personal information without such consent, we will take steps to delete that information from our systems.
12.0.0 Customer Choice and Control
You have certain choices and control over your information, including the ability to access, update, and delete your personal information, as well as to opt-out of certain uses of your information.
12.1.0 Accessing, Updating, and Deleting Your Information
You may access, update, or request the deletion of your personal information by contacting us at email@example.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. Any deletion of your personal information will be limited to information that is not necessary to provide you the Services, unless Services are cancelled, and as otherwise allowed by applicable laws.
12.2.0 Opting Out of Marketing Communications
If you no longer wish to receive marketing communications from us, you may opt-out by following the instructions in the communication or by contacting us at firstname.lastname@example.org.
12.3.0 Service-Level Agreement
Digital Aid is committed to providing a high level of customer service. In accordance with this commitment, we strive to respond to all customer inquiries, including those related to privacy concerns, within two (2) weeks of receipt. This service-level agreement does not constitute a legally binding guarantee but serves as a demonstration of our dedication to addressing your concerns in a timely manner. While we make every effort to respond within the specified time frame, there may be instances where factors beyond our control could result in a longer response time.
12.4.0 Limitation of Liability
In no event shall Digital Aid, its affiliates, officers, directors, employees, agents, or representatives be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, lost profits or revenue, business interruption, loss of data, or any other damages) arising out of or in connection with our response time under the service-level agreement in Section 12.3.0, regardless of whether such damages were foreseeable and whether or not we have been advised of the possibility of such damages.
13.0.0 California Consumer Privacy
California residents have additional privacy rights under the California Consumer Privacy Act (CCPA). This provision will be updated prior to Digital Aid providing coverage in California.
14.0.0 Changes to the Policy
15.0.0 Collection and Sharing of Location Information
We may collect, use, and share location information, such as the real-time geographic location of your device, as necessary to provide our Services, for network management, and for legal compliance purposes. We may also use location information for marketing and advertising purposes, with your consent.
This CPNI Policy is subject to change. We will notify you of any material changes by revising the “Last Updated” date at the top of this policy and, in some cases, we may provide additional notice, such as by adding a statement to our website or sending you an email notification.
16.0.0 Order of Precedence