Last Updated: April 10th, 2023.

Privacy Policy

1.0.0 – Introduction

1.1.0 Commitment to Privacy

At Digital Aid LLC (“Digital Aid,” “we,” “us,” or “our”), we are committed to protecting the privacy of our customers, visitors, and users. This Privacy Policy outlines how we collect, use, disclose, and protect your information, as well as the choices you have regarding your information.

1.2.0 Privacy Policy Overview

This Privacy Policy applies to all information collected or submitted through our website, mobile applications, and other digital platforms (collectively, the “Services”) operated by Digital Aid. By accessing or using our Services, you acknowledge and agree to this Privacy Policy.

2.0.0 – Scope of the Policy

This Privacy Policy covers the information we collect from you, how we use it, and under what circumstances we may share it with third parties. It also outlines the choices and rights you have concerning your information. Please read this Privacy Policy carefully and contact us if you have any questions or concerns.

3.0.0 – Types of Information Collected

We collect various types of information from our customers and visitors to provide and improve our Services. This section outlines the different categories of information we may collect:

3.1.0 Account Information

When you sign up for our Services or create an account, we collect personal information, such as your name, address, email address, phone number, and other information necessary to provide our Services.

3.2.0 Contact Information

If you contact us for customer support or other inquiries, we may collect your name, email address, phone number, and any other information you voluntarily provide.

3.3.0 Financial and Credit Information

To process payments for our Services, we may collect financial and credit information, such as your billing address, credit card number, and expiration date. We use third-party payment processors and do not store your full credit card information.

3.4.0 Service-Related Network and Device Information

When you use our Services, we may collect information about your device and network, such as your IP address, device type, operating system, browser type, and other technical data.

3.5.0 Customer Proprietary Network Information (CPNI)

CPNI refers to the data we collect in providing telecommunications services to you, such as call detail records, service usage, and billing information. We treat this information with the highest level of protection and in accordance with applicable laws and regulations.

View the Digital Aid CPNI Policy here.

3.6.0 Location Information

We may collect information about your physical location when you use our Services (if and when provided). This information may be used to provide you with location-based services, such as emergency assistance, or to improve our Services.

3.7.0 Internet Browsing & Application Information

As you use our Services, we may collect information about your internet browsing and application usage, including websites visited, apps used, and other related information.

4.0.0 – Methods of Information Collection

We collect information from various sources, including information provided by you, information collected when you use our Services, and information provided by third parties. This section outlines the different methods we use to collect information.

4.1 Information Provided by the User

We collect personal information that you voluntarily provide when you sign up for our Services, create an account, or contact us for customer support or other inquiries.

4.2 Information Collected When Using Digital Aid Products & Services

We may automatically collect information about your usage, device, and network when you use our Services. This information helps us understand how our Services are used and how we can improve them.

4.3 Information Provided by Third Parties

We may obtain information about you from third parties, such as credit bureaus, marketing partners, or other sources, to help us provide and improve our Services.

5.0 Information Usage

We use the information we collect for various purposes, including providing, billing, and maintaining our Services, customer support, network management, marketing, promotion, legal compliance, and fraud prevention. This section outlines how we use your information.

5.1 Providing, Billing, and Maintaining Services

We use your information to provide, bill, and maintain our Services, as well as to personalize your experience and ensure the proper functioning of our network.

5.2 Customer Support and Network Management

We use your information to provide customer support, manage our network, and troubleshoot issues that may arise.

5.3 Marketing and Promotion

We may use your information to send you marketing communications, promotions, and offers for our Services or those of our affiliates and partners, unless you opt-out of receiving such communications.

5.3.1 Email Communication and Marketing

By accepting the General Terms & Conditions, you expressly consent to receive news, updates, promotional offers, and other marketing communications from Digital Aid via email. You acknowledge and understand that these emails may be sent to the email address provided during the registration process or any updated email address you subsequently provide. You may opt-out of receiving marketing emails at any time by following the unsubscribe instructions included in each email, or by contacting us directly. Please note that even if you opt-out of marketing emails, you may still receive important transactional or administrative emails related to your account or our services.

5.4 Legal Compliance and Fraud Prevention

We may use your information to comply with applicable laws, regulations, and legal processes, as well as to detect, prevent, and address fraud, security, or technical issues.

6.0.0 – Collection of Information – Website Privacy and Cookies

We collect information using various technologies, such as cookies, web beacons, and other tracking technologies, to help us provide and improve our Services, as well as to deliver relevant advertising.

6.1.0 Cookies and Other Tracking Technologies

We use cookies and other tracking technologies on our website ( to enhance user experience, analyze web traffic, and improve our services. Cookies are small text files that are placed on your computer or device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

6.1.1 Types of Cookies

We use the following types of cookies on our website(s):

Essential cookies:

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Performance cookies:

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

Functionality cookies:

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Targeting cookies:

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

6.1.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control the use of cookies through the browser settings, such as allowing or blocking all cookies or only accepting certain types of cookies. Please note that disabling cookies may affect the functionality and performance of our website.

6.2.0 Analytics

We use third-party analytics tools, such as Google Analytics, to collect information about the use of our website. These tools collect information about how users interact with our website, including what pages they visit, how much time they spend on the site, and what website referred them to our site. We use this information to improve our website and better understand our visitors’ needs.

6.3.0 Third-Party Content and Links

Our website may contain links to other websites, as well as embedded content from third-party providers, such as videos, images, articles, or social media widgets. These third-party websites and embedded content providers may have their own privacy policies and may collect information about you, including through the use of cookies and other tracking technologies. We are not responsible for the privacy practices of these third-party websites or embedded content providers, and we encourage you to review their privacy policies.

7.0.0 – Use of Information

We use the information we collect for the purposes described in this Privacy Policy, including providing and improving our Services, marketing and promotion, legal compliance, and fraud prevention.

8.0.0 – Advertising

We may use your information to deliver relevant advertising, both on our Services and on third-party websites and platforms. We may also work with third-party advertising partners to display targeted ads based on your browsing history and preferences.

9.0.0 – How Digital Aid Shares Information

We may share your information with third parties in certain circumstances, such as to provide our Services, comply with legal obligations, protect our rights and property, or in connection with a merger, acquisition, or sale of our assets. We will always seek to limit the disclosure of your information to the extent necessary to accomplish the purpose for which it is shared.

10.0.0 Protection of Your Information

We implement various security measures, including physical, technical, and administrative safeguards, to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

10.1.0 Commitment to Security

At Digital Aid, we take the security of your information seriously and are committed to protecting your personal information from unauthorized access, disclosure, alteration, or destruction. We implement and maintain a range of appropriate technical and organizational security measures designed to safeguard the information we collect and process.

10.2.0 Security Measures

To protect your information, we use various security measures that may include, but are not limited to:

10.2.1 Encryption

We employ encryption technologies, such as Secure Sockets Layer (SSL) and Transport Layer Security (TLS), to protect the transmission of sensitive information, such as login credentials and payment information, between your device and our servers.

10.2.2 Access Controls

We restrict access to your personal information to only those employees, contractors, and service providers who need to know the information to perform their job duties or provide services on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

10.2.3 Network Security

We maintain network security measures, including firewalls, intrusion detection systems, and antivirus software, to protect against unauthorized access, hacking attempts, and other malicious activities.

10.2.4 Physical Security

We implement physical security measures at our facilities, such as access controls and surveillance systems, to protect against unauthorized access to our servers and other sensitive equipment.

10.2.5 Security Training and Awareness

We provide ongoing security training and awareness programs for our employees to ensure that they understand and follow best practices for handling personal information and maintaining information security.

10.3.0 Compliance with Laws and Regulation

We strive to comply with all applicable laws and regulations relating to the protection of personal information, including the Federal Trade Commission (FTC) guidelines, the Federal Communications Commission (FCC) rules, and relevant state privacy laws. In the event of a data breach, we will follow all required notification procedures as mandated by these laws and regulations.

10.4.0 Limitation of Liability

While we make every effort to protect your personal information, no security measures can guarantee absolute protection. Therefore, we cannot guarantee the complete security of your information. In the unlikely event that a security breach occurs, Digital Aid will not be held liable for any direct, indirect, incidental, or consequential damages resulting from unauthorized access, disclosure, or misuse of your personal information.

11.0.0 Online Privacy Policy for Children

We are committed to protecting the privacy of children. Our Services are not directed to or intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If we become aware that a child under 18 has provided us with personal information without such consent, we will take steps to delete that information from our systems.

12.0.0 Customer Choice and Control

You have certain choices and control over your information, including the ability to access, update, and delete your personal information, as well as to opt-out of certain uses of your information.

12.1.0 Accessing, Updating, and Deleting Your Information

You may access, update, or request the deletion of your personal information by contacting us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. Any deletion of your personal information will be limited to information that is not necessary to provide you the Services, unless Services are cancelled, and as otherwise allowed by applicable laws.

12.2.0 Opting Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you may opt-out by following the instructions in the communication or by contacting us at [email protected].

12.3.0 Service-Level Agreement

Digital Aid is committed to providing a high level of customer service. In accordance with this commitment, we strive to respond to all customer inquiries, including those related to privacy concerns, within two (2) weeks of receipt. This service-level agreement does not constitute a legally binding guarantee but serves as a demonstration of our dedication to addressing your concerns in a timely manner. While we make every effort to respond within the specified time frame, there may be instances where factors beyond our control could result in a longer response time.

12.4.0 Limitation of Liability

In no event shall Digital Aid, its affiliates, officers, directors, employees, agents, or representatives be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, lost profits or revenue, business interruption, loss of data, or any other damages) arising out of or in connection with our response time under the service-level agreement in Section 12.3.0, regardless of whether such damages were foreseeable and whether or not we have been advised of the possibility of such damages.

13.0.0 California Consumer Privacy

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA). This provision will be updated prior to Digital Aid providing coverage in California.

14.0.0 Changes to the Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or other factors. When we make updates, we may notify you revising the “Last Updated” date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice, such as by adding a statement to our website or sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

15.0.0 Collection and Sharing of Location Information

We may collect, use, and share location information, such as the real-time geographic location of your device, as necessary to provide our Services, for network management, and for legal compliance purposes. We may also use location information for marketing and advertising purposes, with your consent.

This CPNI Policy is subject to change. We will notify you of any material changes by revising the “Last Updated” date at the top of this policy and, in some cases, we may provide additional notice, such as by adding a statement to our website or sending you an email notification.

16.0.0 Order of Precedence

In the event of any conflict or inconsistency among the provisions of the General Terms & Conditions, this Privacy Policy, the CPNI Policy, and any other policies that may be incorporated by reference in the future, the order of precedence shall be determined and specified in the General Terms & Conditions.